Your satisfaction is my priority.
To facilitate your online shopping, you will find on each of my product sheets detailed characteristics and information relating to the origin and condition of the items. Please read them before your purchase to ensure that they meet your needs. In case an item does not meet your expectations, only exchanges or credit notes are accepted.
In this event, please contact me as soon as possible. The item must be returned within a maximum of 15 working days after receipt, in the original condition and not worn, washed or used, AT THE CUSTOMER'S EXPENSE.
In the following cases: personalized products, special orders, jewelry, body care products, intimate items, underwear, room fragrances, linens, sale items or items damaged by normal use, there will be no returns. possible.
Items returned scratched, incomplete, damaged, damaged or soiled by the Customer are neither taken back nor reimbursed.
If you would like additional information or photos on any of our items, please do not hesitate to ask us before purchasing.
In addition, while we work to capture colors as faithfully as possible,
Please note that variations may occur, depending on the monitor you are using.
In addition to this, you need to know more about it.
NOTE THAT IN NO EVENT SHIPPING COSTS WILL BE REFUNDED
GUIDE TO VINTAGE CONDITION
For an exchange, the item must be returned within a maximum of 15 working days after receipt,
in original condition and unworn, washed or used, and with all tags.
Transport or shipping costs are not refundable and are the responsibility of the customer.
Returns must be sent prepaid. Please include a note explaining the reason for your return.
We are not responsible for packages lost or sent to the wrong address. Return costs are the responsibility of the customer. We then advise you to return the merchandise to us by post tracking, and to possibly take out insurance with the carrier for the total market value of the products, this being necessary in the event of spoliation, breakage or loss of this merchandise by their services. . This insurance remains the responsibility of the Customer and can under no circumstances be reimbursed by La Fouineuse.
For any error on our part, La Fouineuse will reimburse by credit card within 10 days from the date of receipt of the package. In the event of an exchange due to an error by La Fouineuse, we will send the new package within approximately 7 days,
the return costs being at our expense. We reserve the right to change any policy without notice.
Returns should be sent to the following address:
1474, rue West
Mascouche, Quebec, J7L2N5