Shipping policy

Orders are processed within 1 to 2 working days (excluding weekends and holidays) after receipt of your order confirmation email. You will receive another notification when your order ships.

SHIPPING TIMES & RATES

NON OVERSIZED ITEMS
(Vintage fashion, decorative items or other small items under 30 kg) *.

Orders are shipped via CANADA POST . The shipping charges for your order will be calculated and displayed during checkout. The cost is calculated based on the volume and weight of the items, as well as your location.

Once the order has been shipped, you will receive by email a shipping confirmation and, if applicable, a tracking number which will allow you to track your package with the carrier.
The delivery times are those indicated by Canada Post and I can in no way guarantee them, just as it happens that the articles are detained at Customs. La Fouineuse is not responsible for items lost, stolen or damaged in transit. It is your responsibility to choose a shipping option with tracking & full coverage.
You can consult the frequently asked questions on the CANADA POST page by clicking here
For approximate times, please consult the table below:
QUÉBEC
ONTARIO
REST OF
CANADA
UNITED STATES
OTHER COUNTRIES 

FREE STANDARD SHIPPING
with C$150 and + purchase*


Fixed rates:

0 to 3 kg: C$12*
3 to 30 kg: C$20*

FREE STANDARD SHIPPING
with C$175 and + purchase*

Fixed rates:

0 to 3 kg: C$15*
3 to 30 kg: C$25*

FREE STANDARD SHIPPING with C$200 and + purchase*

Australia, Austria, Belgium, Denmark, Spain, Finland, France, Hungary, Ireland, Iceland, Italy, Japan, Luxembourg, Norway, New Zealand, Netherlands, Portugal, United Kingdom, Sweden, Switzerland

2 to 9 business days 3 to 11 business days 4 to 9 business days Surface: 1 to 3 months
By air: 4 to 10 business days

* A surcharge may apply on delivery of large items (for each item concerned) as well as on delivery to remote areas and orders over 30 kg. These charges are independent of the free shipping offer.

International shipping : The actual value of the goods is declared at the time of shipment. Customs charges and taxes at destination, if applicable, are the responsibility of the customer upon delivery. We are unable to provide you with an estimate of these. We complete the customs declaration document according to Canadian standards; In the event that the package is refused by the importing country, we are not responsible for the return shipping cost.

OVERSIZED FURNITURE & ITEMS
(Furniture, mirrors, bulky items or items weighing more than 30 kg) *.

Items that are too bulky, fragile or over 30 kg are not sent by post.
Two options are available for local customers:
HOME DELIVERY
FREE PICKUP
WITH C$50 AND MORE PURCHASE
within 30 KMS of the workshop, located at MASCOUCHE, J7L 2N5 (Ground floor or garage only)
At the workshop BY APPOINTMENT within a maximum of 2 WEEKS
Deadline: 2 to 10 working days (by appointment)
Price for small furniture and bulky items:
- Within 5 kms: free*
- Within 5 to 15 kms: C$20*
- Within 15 to 30 kms: C$30*
*A supplement applies for large furniture.
Contact me to know the fees before purchase and / or select the local delivery option applicable to your details at checkout, and I will contact you within 24 hours to set up an appointment.
The furniture can also be picked up at my workshop in MASCOUCHE by APPOINTMENT. Select "Pickup" at checkout and I will contact you within 24 hours to set up an appointment. By selecting this option, you agree to pick up the product within a MAXIMUM OF 2 WEEKS .

YOU LIVE IN THE GREATER MONTREAL AREA AND CANNOT COME TO THE WORKSHOP? The shipping rate varies depending on the volume and weight of the item, as well as your location. Contact me via the ASK A QUESTION tab of the relevant product sheet to obtain a quote for delivery in your area.